Shipping policy

Shipping Policy

Welcome to Elystars.com

At Elystars, we pride ourselves on bringing you curated, high-quality products from global artisans and manufacturers. To maintain our competitive pricing and premium selection, we optimize our logistics through a specialized international fulfillment network.

1. Order Processing Time

Before your "star find" is shipped, our team performs a rigorous quality check and prepares your package for transit.

  • All orders are typically processed and prepared within 2 to 3 business days.

  • During peak seasons or promotional launches, processing may experience slight delays, but we always strive to get your order out as quickly as possible.

2. Estimated Shipping Times

Once your order has been prepared and dispatched from our fulfillment center, the transit journey begins.

  • Standard International Shipping: Our average delivery window is 10 business days after the order has been prepared.

  • We provide fully tracked shipping on all orders, so you can follow your package’s journey in real-time.

3. Exceptional Circumstances & Logistics

While we maintain a high success rate for our 10-day delivery goal, please note that international logistics can occasionally be affected by factors outside our direct control.

In rare instances—such as extreme weather conditions, global logistics disruptions, or extended customs clearance procedures in the destination country—deliveries may take up to 30 business days. Please note that while this is not common, these timeframes are in place to account for force majeure events and ensure your package is handled with the necessary care through international borders.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update in the carrier's system. If your order hasn't arrived within our standard window, our support team is ready to assist you.

5. Customs, Duties, and Taxes

Elystars.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Delivery Address

Please ensure that your shipping address is correct at the time of purchase. We cannot be held responsible for items delivered to an incorrect address provided by the customer.